I lost my receipt, can I file a warranty claim?
No, we require a proof of purchase to verify date of purchase and that the product was sold by a reputable dealer. If you purchased the product online you should be able to download a receipt through your account. If you purchased the item in the store many retail stores can reprint your receipt upon request.
I purchased my item six months ago but I just opened the box and discovered that the unit is not working, is it still covered under warranty?
The warranty period begins immediately after the date of purchase, check your manual, if your unit is covered for 1 year (365 days) then please contact firstname.lastname@example.org to begin the warranty process. If your unit is covered for 90 days, unfortunately the warranty period has expired. We strongly encourage everyone to test all units immediately when you bring them home to avoid disappointment.
I received my item as a gift, I don’t have the receipt and I don’t know when or where it was purchased.
A proof of purchase is required, please reach out to the gift giver they may have the receipt or have access to a copy.